Returns & Exchanges
What is your return & exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the item is unworn, unwashed, and in its original condition.
Need a different size?
We're happy to offer an exchange if the requested size is available.
Want to return your order?
Approved returns will be refunded to your original payment method. Original shipping costs are non-refundable. However, the return shipping will be covered by us at no additional cost to you.
To start a return or exchange, please reach out through our Contact page with your order number and let us know how we can help. (You can also contact us directly at offseasonathleticsphl@gmail.com)
Shipping & Orders
How long does my order take to ship?
All orders are packed and shipped by us right here in Philadelphia. Orders are typically processed within 2-5 business days.
During new drops, sales, holidays, or periods of higher order volume, processing may take a little longer. If there is a significant delay for any reason, we'll do our best to keep you updated.
How long does shipping take?
You'll receive a tracking number via email once your order is on its way so that you can follow its journey.
If your tracking information hasn't updated right away, don't worry! It can sometimes take 24-48 hours for a carrier to scan and update a package after it leaves our hands.
Please keep in mind that shipping times are estimates and are ultimately determined by the carrier. Delays caused by USPS, UPS, or other carriers are unfortunately outside of our control.
My tracking says my package was delivered but I don't have it. What should I do?
First, check around our home, mailbox, front door, side door, garage, or any other areas where the carrier may have left our package. We also recommend checking with household members or neighbors.
Sometimes carriers mark packages as delivered before they actually arrive, so it may also be waiting 24-48 hours.
If you still can't locate your package after that, please contact the shipping carrier directly and reach out to us at offseasonathleticsphl@gmail.com so we can help however we can.
Can I change or cancel my order?
We can't guarantee that changes or cancellations can be made after an order is placed.
If you need to make a change, please contact us as soon as possible at offseasonathleticsphl@gmail.com with your order number. We'll do our best to accommodate your request if your order has not been shipped yet.
I entered the wrong shipping address. Can I change it?
If you realize you entered the wrong address, please contact us immediately with your order number and the correct shipping information.
If your order has not yet shipped, we'll be able to update the address. Once an order has been shipped, we unfortunately cannot change the address.
Do you offer local pickup?
At this time, we only offer shipping.
What if I receive the wrong item?
We're a two-person operation and we personally pack every order, but mistakes can occasionally happen.
If you revise the wrong item, please contact us with your order number and a description of the item you received. We'll make it right as quickly as possible.
What if my order arrives damaged?
If your order arrives damaged, please contact us and include your order number along with photos of the damaged item and packaging.
We'll review the issue and work with you to find the best solution.